1. What services does Crawford Premier Homes provide?
We offer full-service luxury estate management, including property maintenance coordination, vendor oversight, concierge services, seasonal home care, and detailed reporting. Every aspect of your property is managed with precision, care, and discretion to maintain its beauty, functionality, and value.

2. What makes Crawford Premier Homes different from other property management companies?
Our approach combines five-star hospitality standards with personalized estate management. We believe luxury is in the details — from proactive communication and white-glove service to trusted relationships built on integrity. Each home we manage receives the same level of care we would give our own.

3. Do you manage both primary residences and secondary homes?
Yes. We specialize in managing both full-time residences and vacation or seasonal estates. Whether you’re home year-round or reside part-time, our team ensures your property remains immaculate, secure, and guest-ready at all times.

4. What areas do you serve?
We proudly serve Coral Gables, Coconut Grove, Pinecrest, South Miami, and surrounding luxury communities. Each neighborhood has its own character, and we tailor our management approach to reflect the lifestyle and expectations of each homeowner.

5. How does Crawford Premier Homes handle maintenance and repairs?
We partner with a curated network of trusted vendors, licensed contractors, and specialized artisans who meet our exacting standards. Our team coordinates, supervises, and reviews all work performed — ensuring it meets Crawford Premier Homes’ commitment to excellence.

6. What concierge services do you offer?
Our concierge services include home preparation before arrivals, vehicle and package management, vendor scheduling, event coordination, seasonal upkeep, and 24/7 emergency response. We adapt to each client’s lifestyle needs, offering personalized solutions that extend beyond property care.

7. How often do you inspect the property?
Property inspections are customized based on your needs — typically weekly, biweekly, or monthly. Each inspection includes a detailed report with photos and notes on maintenance, security, and overall condition, providing full transparency and peace of mind.

8. Can you manage my property while I’m living abroad?
Absolutely. We specialize in absentee ownership management for clients who live out of state or internationally. From overseeing local vendors to ensuring utilities, landscaping, and security systems operate flawlessly, your home remains cared for as if you were there.

9. How are your fees structured?
Our fees are customized based on the property’s size, scope of services, and level of involvement required. We believe in full transparency — all pricing is clearly outlined in your management agreement, with no hidden costs.

10.  What's not included in the Property Management Fee?

• Trips to the property to file police reports or meet insurance adjusters

• Trips to court to handle litigation with tenants

• Emergencies related to fire, flood, hurricanes, etc., please call 911

• City and insurance compliance matters

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11. How do I get started with Crawford Premier Homes?
The first step is a personal consultation where we assess your property, discuss your expectations, and develop a tailored management plan. To schedule a private meeting, please contact us directly or complete the inquiry form on our website.

12. Do you offer emergency support?
Yes. Our clients have access to 24/7 emergency response services to address urgent issues such as leaks, power outages, or security concerns — ensuring your home and peace of mind are always protected.

13. Are you licensed and insured?
Yes. Crawford Premier Homes, LLC is a fully licensed and insured property management company in the State of Florida. We uphold all legal and ethical standards to safeguard our clients and their properties. We carry Real Estate and Property Manager’s Professional Liability Coverage.

14. What kind of properties do you manage?
We specialize in luxury single-family estates, historic residences, and private villas, penthouses, and luxury duplexes throughout South Florida. Our portfolio reflects homes that demand a high level of sophistication, discretion, and continuous care.

15. Can you help with vendor selection or hiring?
Yes. We vet, hire, and manage all vendors — from landscaping and housekeeping to pool care and specialized trades. Our established relationships ensure quality workmanship and priority scheduling for our clients.

16. Do you handle short-term rentals or Airbnb management?
No. Crawford Premier Homes focuses exclusively on private luxury estates and long-term property stewardship, not vacation rental management. Our goal is to maintain the privacy, integrity, and value of each residence.

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17. How do you ensure my privacy and security?

Discretion and confidentiality are at the heart of our service. Crawford Premier Homes manages all client and property information with the utmost privacy, and we only work with vendors who meet our standards of trust and professionalism. If you prefer a non-disclosure agreement (NDA), we will gladly oblige. 

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18. How will I stay informed about my property’s condition and activities?

We provide regular digital reports, photos, and updates after every inspection or service visit. Our clients enjoy transparent communication through their preferred method—email, phone, or a dedicated client portal.

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19. Can Crawford Premier Homes prepare my home before I return or before guests arrive?

Yes. Our “Home Arrival Preparation” service ensures your residence is immaculate and fully prepared—climate set, lighting adjusted, fresh flowers arranged, and every detail perfected for your return or your guests’ comfort.

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20. Do you handle vendor billing and payments?

Yes. We can manage vendor payments, maintenance invoices, and recurring service charges on your behalf, providing detailed monthly statements for your records.

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21. Can you manage multiple properties or estates for one client?

Yes. Many of our clients own multiple homes in South Florida and abroad. We coordinate seamlessly across properties to ensure consistent quality and care in every residence.

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22. How do you handle emergencies when I am away?

Our team responds immediately to emergencies, coordinating repairs and updates in real time. You’ll receive prompt communication and documentation of every action taken.

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23. Do you offer design or renovation oversight?

Yes. We can coordinate and oversee renovations, design upgrades, or furnishing installations, ensuring projects stay on schedule and are executed to your exact specifications.

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24. What kind of background checks do you perform on vendors and contractors?

All vendors undergo a thorough vetting process, including licensing verification, insurance validation, and reference checks. Only trusted professionals are permitted on your property.

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25. How quickly can services begin once I sign on?

Following your consultation and service plan approval, we can typically begin management within 5–10 business days, depending on the property’s needs and onboarding requirements.

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26. Can you help prepare my luxury property for sale or lease?

Absolutely. We can stage, photograph, and coordinate necessary repairs or improvements to ensure your property is presented at its absolute best to achieve maximum valuation. As well, we will market & advertise, do tenant screening, collect comparable data, and make sure all agreements are formalized to your specific property. 

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27. Do you manage staff who already work at the property (housekeepers, landscapers, etc.)?

Yes. We can coordinate schedules, oversee performance, and handle communication with existing staff to ensure seamless daily operations and quality control.

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28. How does Crawford Premier Homes protect the long-term value of my property?

By combining proactive maintenance, aesthetic preservation, and financial oversight, we protect your home as both a personal sanctuary and a long-term investment.

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29. Can you handle mail, deliveries, and vehicle management while I’m away?

Yes. We ensure mail and deliveries are received, packages are stored securely, and vehicles are maintained or started periodically, as requested.

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30. Do you work with real estate professionals for leasing or sales?

Yes. Crawford Premier Homes has an in-house real estate advisor who collaborates with top local real estate experts when owners wish to sell or lease their properties, ensuring the same level of professionalism and care throughout the process. 

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31. How do I know my property is being regularly attended to?

Clients receive inspection reports with time-stamped photos and detailed summaries, ensuring full transparency and peace of mind.

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32.  Will you manage any property?

No. We are a boutique property management company who only accepts a select number of luxury estates, ensuring each client receives unparalleled attention and exclusivity. 

 

33.  How do I start the process?

The process is easy. Upon request, you will receive a Client Intake Questionnaire and a 7-Step Checklist for completion. Once finished and sent back, we will schedule an appointment and meet in person to review what approach will work best that fits your individualized needs.  A 7-Step Checklist will also be provided so we can initiate our plan with a clear and seamless onboarding experience. We will provide you with a "Process and Timeline" document which will provide a more vivid picture of the steps we will take and when. 

 

34.  Once the process has started, how long will it take before you can manage our property?

Week 1 is an initial consultation; Weeks 2 & 3 are typically a time of assessment and inspection of conditions, systems, and equipment. Weeks 3 - 4 are typically when your custom plan gets implemented and activated. Based on this timeline, it can take anywhere from 1 - 4 weeks, depending upon urgency and individualized situations.